DeskGain

Dashboard

Guest communication
following your standards,
at scale.

DeskGain answers guest messages in your voice, using the same tariffs, policies, and nuance your team would, so complex requests read composed, not improvised. Your people stay in the loop when it matters.

orAccess your dashboard

When the guest asks something that does not live in one place

A single message can depend on airport tariffs, vehicle classes, child-seat rules, seasonal surcharges, and notes spread across different files. DeskGain weaves those pieces into one clear, on-brand answer while your team keeps oversight.

The guest message

“Could you quote a private transfer from Geneva Airport to the hotel on 14 June, morning pickup: four adults, two children under twelve, one infant in a seat? We need a stop in Vevey for twenty minutes. Please confirm total price, vehicle class, luggage allowance, child seats, and whether the rate matches your current airport tariff and weekend surcharge sheets.”

What has to line up behind the scenes

  • Airport and intercity rate tables, often maintained in separate workbooks or seasonal tabs
  • Vehicle categories, extra stops, waiting time, and child-seat policies
  • House rules on surcharges, blackout language, and how you want complicated quotes phrased to the guest

One answer, in your voice

A single reply that reflects your tariffs and tone, transparent about what is included, honest when something needs a human confirmation, and easy for your front office to review in the same thread as every other guest conversation.

Every channel, one thread

Whether the guest writes from your website, email, or a partner handoff, the conversation stays in one place. No more hunting through inboxes to reconstruct what was promised.

Complex questions, composed answers

Rates, policies, and exceptions you already maintain become the backbone of the reply, so detailed requests read as though your concierge wrote them, not a generic bot.

Your people stay in charge

When a message needs a judgment call, the experience is built to surface it to your team instead of guessing in front of a guest who expects precision.

Show us a real guest message you wish answered faster

We will walk through how your tariffs, policies, and voice would shape the reply, without a slide deck.

Dashboard

Before you speak with us

A few plain answers to what property teams usually want to know first.

Where do guest messages come in?+−
Wherever you already capture them. DeskGain connects to the path you use today, so inquiries are not duplicated or dropped between tools.
How does DeskGain handle answers that depend on many internal files?+−
You maintain the source material: rate grids, policy notes, room and transfer logic, brand language. DeskGain draws from that material so multi-part questions (pricing, children, stops, surcharges) are answered as one coherent reply instead of fragments.
Can our team see what went out to the guest?+−
Yes. Authorized staff see inquiries and replies together, so front office and management share one timeline.
What happens when the situation needs a human decision?+−
When something is ambiguous or sensitive, the product is designed to hand off to your people rather than improvising in front of a guest who expects accuracy.
How is our operational information protected?+−
Access is limited to your property, credentials are handled with production-grade care, and sensitive configuration is not left scattered in personal inboxes.
How do we get started?+−
Use Get in touch on this site. We align on your channels, the documents that should drive answers, and how your team wants to review work before anything goes live.

DeskGain

Dashboard